Not Happy. - Guild Wars Forums

Sean Wilson · Jul 13, 2009, 10:00 AM // 10:00

I bought Guild wars Nightfall around 18 months ago. Some time after I also bought Eye of The North. After a few months of playing, guild wars was uninstalled from my computer, I had the remember account name box ticked so I wouldn't have to type it in. After my game was deleted from my pc I couldn't remember my account name after installing the game on to my laptop. I have since (about a year), been trying to get my account name, sending several e-mails to the support staff however the support staff haven't helped me at all. Is there someone on here who can help?

jackers1234 · Jul 13, 2009, 10:02 AM // 10:02

your account name is the email you used to create your account.

Sean Wilson · Jul 13, 2009, 10:15 AM // 10:15

I used a Plaync account if my memory serves, and I do not remember the e-mail I used anyway.

jackers1234 · Jul 13, 2009, 10:17 AM // 10:17

so your account name will be [email protected] however, if you cannot remember what that something is, then im afraid no one can help you

Highlander Of Alba · Jul 13, 2009, 10:19 AM // 10:19

As above post has said your email is the answer here

Once you have did that and put in password you will be able to play again

If you have forgotten the password then request a new password at log in also , this will ensure a temp one can be sent to your email addy for you to confirm ,also check your spam box if you do this as it may get put in there.
..............................
If you have still difficulties then send them the serial keys that you had .

Your name and address

What accounts where on same ie n/f ..eye ect

IF you have a master account then so much the better .

The system in place is to ensure you are the person who has/had the account not getting one from a friend ect

Support is as good to reply if you send as much information at the start as saves any back and forth..

Then if after a few days if no joy go into your email they sent you confirming the incident and ..Update the ticket for speedier reply

jackers1234 · Jul 13, 2009, 10:24 AM // 10:24

the password reset option wont work, as he said he used a plaync account,so h would need to login to the plaync website to change his details.

Sean Wilson · Jul 13, 2009, 10:34 AM // 10:34

Can't a staff member just look at what account the char Archangel Sean belongs to or something like that?

jackers1234 · Jul 13, 2009, 10:38 AM // 10:38

no, they wont give you that information just from that. you will need to give them your serial keys, address etc as was said above.

miskav · Jul 13, 2009, 10:46 AM // 10:46

Remember kids, don't go around making random login names for games you pay for.

No seriously, you should know that they wont give it out to you.
The only way they'll ever help you with this, is if you give them information about the campaigns you owned, and the serial codes of BOTH of them.

Sean Wilson · Jul 13, 2009, 10:48 AM // 10:48

If I dont have lost/don't remember serial numbers? Not to mention it's hard to remember exactly how I put the address.

@Miksav, my usernames are always something relating to me or my family.

jackers1234 · Jul 13, 2009, 10:51 AM // 10:51

Quote:

Originally Posted by miskav

Remember kids, don't go around making random login names for games you pay for.

QFT. if you have a bad memory, and are gonna reinstall, then you should write your info on paper.

jackers1234 · Jul 13, 2009, 10:52 AM // 10:52

Quote:

Originally Posted by Sean Wilson

If I dont have lost/don't remember serial numbers? Not to mention it's hard to remember exactly how I put the address.

buy new copies of the games. its not expensive anymore.

EDIT: sry for double post.

Harvarti · Jul 13, 2009, 10:55 AM // 10:55

Quote:

Originally Posted by jackers1234

QFT. if you have a bad memory, and are gonna reinstall, then you should write your info on paper.

And keep your serial number inside the GW box and keep that in a safe place.

Sean Wilson · Jul 13, 2009, 10:56 AM // 10:56

Was unistalled by another member of my family. I was going to write it down.
Those hints are very helpful in hindsight. >.>

jackers1234 · Jul 13, 2009, 10:58 AM // 10:58

please try not to turn this into a QQ thread. your options seem to be; find your serials, remember your info, or buy new games.

Sean Wilson · Jul 13, 2009, 11:07 AM // 11:07

Quote:

Originally Posted by jackers1234

please try not to turn this into a QQ thread. your options seem to be; find your serials, remember your info, or buy new games.

It was starting to turn into a what you should have done thread which isn't helpful at all, I thank the few who tried to help.

Savio · Jul 13, 2009, 11:22 AM // 11:22

If you still have the PC, reinstall Guild Wars on it as it could still have the account name saved.

Sean Wilson · Jul 13, 2009, 11:28 AM // 11:28

I thought of that and it did not work unfortunately

Regulus X · Jul 13, 2009, 12:04 PM // 12:04

If you cannot remember your email/pass or provide any of the applicable account information accurately to NCSoft when asked, you will not be able to recover your old account for security reasons. Rules are rules and they will stand by them.

Buying another account doesn't sound too bad, either. I just hope you didn't have any high end items, titles, Collector Edition Keys, etc.. on your "lost" account; I'd then feel very sorry for your "loss".

jackers1234 · Jul 13, 2009, 12:20 PM // 12:20

couldnt help but lol at "loss" in inverted commas =P

Jul 13, 2009, 10:00 AM // 10:00	#1
Sean Wilson Pre-Searing Cadet Join Date: Jul 2009 Profession: D/Mo	Not Happy. I bought Guild wars Nightfall around 18 months ago. Some time after I also bought Eye of The North. After a few months of playing, guild wars was uninstalled from my computer, I had the remember account name box ticked so I wouldn't have to type it in. After my game was deleted from my pc I couldn't remember my account name after installing the game on to my laptop. I have since (about a year), been trying to get my account name, sending several e-mails to the support staff however the support staff haven't helped me at all. Is there someone on here who can help?

Jul 13, 2009, 10:19 AM // 10:19	#5
Highlander Of Alba Wilds Pathfinder Join Date: Jan 2007 Guild: Real Rogue Clan Profession: Rt/Mo	As above post has said your email is the answer here Once you have did that and put in password you will be able to play again If you have forgotten the password then request a new password at log in also , this will ensure a temp one can be sent to your email addy for you to confirm ,also check your spam box if you do this as it may get put in there. .............................. If you have still difficulties then send them the serial keys that you had . Your name and address What accounts where on same ie n/f ..eye ect IF you have a master account then so much the better . The system in place is to ensure you are the person who has/had the account not getting one from a friend ect Support is as good to reply if you send as much information at the start as saves any back and forth.. Then if after a few days if no joy go into your email they sent you confirming the incident and ..Update the ticket for speedier reply Last edited by Highlander Of Alba; Jul 13, 2009 at 10:25 AM // 10:25..

Jul 13, 2009, 10:48 AM // 10:48	#10
Sean Wilson Pre-Searing Cadet Join Date: Jul 2009 Profession: D/Mo	If I dont have lost/don't remember serial numbers? Not to mention it's hard to remember exactly how I put the address. @Miksav, my usernames are always something relating to me or my family. Last edited by Sean Wilson; Jul 13, 2009 at 10:52 AM // 10:52..

Jul 13, 2009, 10:56 AM // 10:56	#14
Sean Wilson Pre-Searing Cadet Join Date: Jul 2009 Profession: D/Mo	Was unistalled by another member of my family. I was going to write it down. Those hints are very helpful in hindsight. >.> Last edited by Sean Wilson; Jul 13, 2009 at 10:58 AM // 10:58..

Jul 13, 2009, 11:22 AM // 11:22	#17
Savio Teenager with attitude Join Date: Jul 2005 Guild: Fifteen Over Fifty [Rare]	If you still have the PC, reinstall Guild Wars on it as it could still have the account name saved. __________________ People are stupid.

Jul 13, 2009, 10:02 AM // 10:02	#2
jackers1234 Frost Gate Guardian Join Date: Jun 2006 Location: My House Guild: N/A Profession: Mo/Me	your account name is the email you used to create your account.

Jul 13, 2009, 10:15 AM // 10:15	#3
Sean Wilson Pre-Searing Cadet Join Date: Jul 2009 Profession: D/Mo	I used a Plaync account if my memory serves, and I do not remember the e-mail I used anyway.

Jul 13, 2009, 10:17 AM // 10:17	#4
jackers1234 Frost Gate Guardian Join Date: Jun 2006 Location: My House Guild: N/A Profession: Mo/Me	so your account name will be [email protected] however, if you cannot remember what that something is, then im afraid no one can help you

Jul 13, 2009, 10:24 AM // 10:24	#6
jackers1234 Frost Gate Guardian Join Date: Jun 2006 Location: My House Guild: N/A Profession: Mo/Me	the password reset option wont work, as he said he used a plaync account,so h would need to login to the plaync website to change his details.

Jul 13, 2009, 10:34 AM // 10:34	#7
Sean Wilson Pre-Searing Cadet Join Date: Jul 2009 Profession: D/Mo	Can't a staff member just look at what account the char Archangel Sean belongs to or something like that?

Jul 13, 2009, 10:38 AM // 10:38	#8
jackers1234 Frost Gate Guardian Join Date: Jun 2006 Location: My House Guild: N/A Profession: Mo/Me	no, they wont give you that information just from that. you will need to give them your serial keys, address etc as was said above.

Jul 13, 2009, 10:46 AM // 10:46	#9
miskav Jungle Guide Join Date: Jun 2005 Guild: None Profession: Mo/	Remember kids, don't go around making random login names for games you pay for. No seriously, you should know that they wont give it out to you. The only way they'll ever help you with this, is if you give them information about the campaigns you owned, and the serial codes of BOTH of them.

Jul 13, 2009, 10:58 AM // 10:58	#15
jackers1234 Frost Gate Guardian Join Date: Jun 2006 Location: My House Guild: N/A Profession: Mo/Me	please try not to turn this into a QQ thread. your options seem to be; find your serials, remember your info, or buy new games.

Jul 13, 2009, 11:28 AM // 11:28	#18
Sean Wilson Pre-Searing Cadet Join Date: Jul 2009 Profession: D/Mo	I thought of that and it did not work unfortunately

Jul 13, 2009, 12:04 PM // 12:04	#19
Regulus X Banned Join Date: Oct 2007 Guild: N/A Profession: D/W	If you cannot remember your email/pass or provide any of the applicable account information accurately to NCSoft when asked, you will not be able to recover your old account for security reasons. Rules are rules and they will stand by them. Buying another account doesn't sound too bad, either. I just hope you didn't have any high end items, titles, Collector Edition Keys, etc.. on your "lost" account; I'd then feel very sorry for your "loss".

Jul 13, 2009, 12:20 PM // 12:20	#20
jackers1234 Frost Gate Guardian Join Date: Jun 2006 Location: My House Guild: N/A Profession: Mo/Me	couldnt help but lol at "loss" in inverted commas =P